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- Ensure that you have not set up a filter in your control
panel to block or bounce all incoming e-mail.
- Ensure that you have not created a mailing list with
the same name as a POP mailbox that you have created (or the same as
the default user name on your account). This will cause all e-mail destined
for that name to go to the mailing list and not the mailbox.
- Ensure that you have sufficient space on your account
to accept e-mail. Remember that e-mail counts in the calculation of
available storage for your account, so if you don't check your mail
on a regular basis, or if you leave mail on the server, you may find
that you are unable to receive e-mail due to space limitations.
- Ensure that your e-mail client is set to authenticate
prior to sending.
- If you are using an e-mail account that you have created,
and it is other than the master user name for your account, the user
name in your e-mail client for that account must be set to username@yourdomain.com.
The master user can be set to the username only. Failure to do this
will result in a '550 relaying denied' error.
- If you cannot send, and receive an error message such
as 'an unknown error has occurred', please verify your settings:
- incoming and outgoing mail server: yourdomain.com
- authentication: on
- SSL: off
- username: must be set to user@yourdomain.com
if not using
the master account
- password: passwords are case sensitive - ensure
you have
entered it correctly
- Most ISP's prohibit foreign domain relay - that is,
they do not allow you to send mail through yourdomain.com but require
that you use their outgoing mail server. Typically this will be referred to as 'port 25 blocking' or
'port 25 filtering'. If this is the case, you MUST use your ISP's SMTP Server for your outgoing e-mail. This just affects e-mail routing and does not affect your return e-mail address.
- AOL Users have a problem since AOL doesn't tell you how to configure other e-mail clients with their SMTP server since they want you to use the AOL User Interface program.
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